Halo · Support
How can we help?
Tell us what happened. A real person reads every message, and we usually reply within two business days.
Common questions
How do I cancel my subscription?
Open your Apple or Google Play subscriptions, choose Halo, and cancel there. Your access continues until the date shown by the store. Deleting the app or your Halo account does not cancel a store subscription.
How do I delete my account and data?
In Halo, open Profile → Settings → Delete Account. The action cannot be undone. If you cannot access the app, use the instructions on the account deletion page.
Where is my data stored?
Halo stores account and journal data in the EU using Supabase. Voice audio is processed to provide the conversation and is not kept as a recording. The Privacy Policy explains providers, retention, and your rights.
Is Halo therapy or crisis care?
No. Halo is a voice AI companion for reflection. It does not diagnose, provide medical treatment, or replace emergency and crisis services.
The microphone or conversation is not working. What should I send?
Include your phone model, iOS or Android version, Halo version, and what happened immediately before the problem. A screenshot is useful when it does not contain private journal text.
Can I request a feature or report a billing problem?
Yes. Email us with a short description. For billing, say whether you use the App Store or Google Play, but do not send card details, passwords, or store credentials.